The protocol is the easy half. The sign-off is the evidence.
A high intensity support is not sampled by reading your policy. It is sampled by asking who did this procedure, on what date, who is clinically responsible for it, and where the record is that says that worker was assessed as competent to do it. Most providers have a procedure. Far fewer have the delegation and the sign-off. The High-Intensity & Complex Supports Kit is 23 editable Word documents that produce those records. Every title is listed on this page, before you pay.
48-hour fix-or-refund. If something in it is wrong, we fix it or refund you.
Editable Word throughout. The download link is emailed the moment you pay, and the pack stays in your buyer dashboard.
The four questions behind every high intensity support.
These are per procedure and per worker. A general competency policy does not answer any of them, because the question is always about a named person doing a named task.
- Who is clinically responsible? The registered nurse delegation and supervision arrangement, in writing, for each procedure — not a line in a policy saying clinical oversight is in place.
- Was this worker assessed for this task? A competency sign-off naming the worker, the procedure and the assessor. One register covering “high intensity supports” as a category does not answer it.
- Is there a protocol for the actual procedure? Bowel care, PEG and PEJ feeding, tracheostomy, ventilation, seizure and emergency medication, dysphagia and mealtime, stoma, urinary catheter, subcutaneous injection, complex wound and pressure injury — each written separately, because each is asked about separately.
- Does the plan and the roster hold together? The complex health support plan, the roster of care, handover, on-call and the sleepover and broken-shift arrangements — because a support that needs a competent worker at 3am is only real if the roster puts one there.
If you deliver none of these procedures, you do not need this pack. It is written for providers who actually do them.
Every title, before you pay.
This list is generated from the manifest of the actual file you download, so the count on this page and the count in your download are the same number. Search it for whatever you were asked for.
These procedures are not in it.
The Complete SIL Kit is the certification spine — governance, rights, workforce, incidents, the home. It is not a clinical library, and it does not contain a tracheostomy procedure or a PEG feeding procedure, because most SIL providers do not deliver them. This pack is the clinical layer for the ones who do, plus the delegation and competency records that make it evidence.
- All 23 documents in editable Word — your organisation’s name, ABN, key personnel and dates are fields you fill in once.
- A separate written procedure per high intensity support, not one combined document trying to cover all of them.
- The clinical governance layer: registered nurse delegation and supervision, and the complex health support plan template the procedures hang off.
- The worker competency sign-off register — the record that answers “was this person assessed for this task” by name.
- The rostering reality: roster of care, handover, on-call and recall, sleepover and broken shifts, timesheet verification and SCHADS classification.
- Every title listed on this page before you pay, generated from the manifest of the file you receive.
If something in these documents is wrong, tell us: we fix it within 48 hours or refund you. What no supplier can promise you is an audit outcome — your auditor and the Commission decide that, and anyone telling you otherwise is selling something.
Secure Stripe checkout · the download link is emailed to you and the pack stays in your buyer dashboard · editable Word, yours to keep
The questions people actually ask.
Who is this not for?
Providers who do not deliver high intensity daily personal activities. If no participant needs bowel care, enteral feeding, tracheostomy, ventilation, complex wound care, catheter or subcutaneous injection support, this is not your pack. Start with the Complete SIL Compliance Kit instead.
Are these clinical instructions I can hand a worker?
They are provider-level procedures with the governance, delegation and competency structure around them. They do not replace the clinical direction of the health practitioner responsible for that participant, and they say so. Nobody should be performing a procedure on the strength of a template alone.
Why is SCHADS and rostering in a clinical pack?
Because it is where high intensity supports actually fail. A procedure that requires a competent worker overnight is only real if the roster, the sleepover arrangement and the on-call chain put one there. Auditors ask about the roster of care for exactly this reason.
Is it 23 documents, or 23 files padded out with folders?
23 Word files, every one of them a document. Folders are not counted. The index above lists all of them by name and is generated from the manifest of the file you download.
What does the 48-hour guarantee actually cover?
If something in these documents is wrong, tell us and we fix it within 48 hours or refund you. What no supplier can promise is an audit outcome — your auditor and the Commission decide that.