NDIS Price Guide 2025–2026 Explained: How to Read It and Set Your Prices

What Is the NDIS Price Guide?

The NDIS Price Guide — officially called the NDIS Pricing Arrangements and Price Limits — is the document published by the National Disability Insurance Agency (NDIA) that sets the maximum prices registered NDIS providers can charge for supports delivered to NDIA-managed participants.

It is not a fee schedule in the traditional sense. It does not tell you what to charge — it tells you the maximum you are allowed to charge for each type of support. You can charge less. You cannot charge more (for NDIA-managed participants).

The Price Guide applies to:

• NDIA-managed participants — price limits are strictly enforced. Claims above the limit are rejected.
• Plan-managed participants — plan managers typically use the NDIS price limits as a guide, but technically the participant and provider can negotiate different rates.
• Self-managed participants — participants can pay any price they agree to, but can only claim up to the NDIS price limit from their plan funding.

Where to find the current Price Guide

The current NDIS Pricing Arrangements are published on the NDIS website at ndis.gov.au/providers/pricing-arrangements. The document is updated at least annually (typically 1 July) and sometimes mid-year. Bookmark this page and check it before setting or updating your prices.

Understanding the NDIS Support Catalogue

The NDIS organises all funded supports into a hierarchical catalogue structure. Understanding this structure is essential for correct invoicing and claiming.

The hierarchy

Key support categories for SIL and personal care providers

How to Read NDIS Line Items

Each support item in the NDIS Support Catalogue has a unique reference number and a set of attributes. Understanding these is critical for correct invoicing.

Anatomy of a line item reference number

Take the example: 01_011_0107_1_1

• 01 — Support category (Assistance with Daily Life)
• 011 — Outcome domain
• 0107 — Support item number
• 1 — Claim type (1 = time-based, 2 = each/unit, 3 = day)
• 1 — Version indicator

Key attributes of each line item

Time-of-day and day-of-week rates

Many support items have different price limits depending on when the support is delivered. This reflects the different employment costs (penalty rates) for different shifts.

Price Limits vs Actual Charging

The NDIS price limits are ceilings, not floors. You have discretion to set your actual prices at or below these limits.

Strategic pricing considerations

• Charging at the price limit — most providers charge at or very close to the NDIS price limit. The limits are calculated to cover reasonable costs including wages, on-costs, overheads, and a margin. Charging significantly below the limit may not be sustainable.
• Charging below the price limit — can be a competitive strategy to attract participants, but be careful not to undercut yourself. Price is rarely the deciding factor for participants — quality, reliability, and compatibility matter more.
• Price variation by participant — you can charge different rates to different participants (within the price limit), though this should be documented and justifiable.

Prices must be in your service agreement

Under the NDIS Practice Standards, your service agreement with each participant must include the price of each support to be delivered, how it is calculated, and when and how prices may change. This is not optional — auditors check service agreements as part of every audit. See our NDIS Service Agreement Guide for templates and guidance.

TTP, Regional, and Other Loadings

The NDIS price limits include or allow for several loadings — additional amounts that increase the effective price limit in certain circumstances.

Temporary Transformation Payment (TTP)

The TTP was introduced to help providers cover the costs of transitioning to the NDIS market (training, systems, quality improvements). For most support categories, the TTP is now embedded in the price limits rather than being a separate line item. The TTP percentage has been gradually reducing and is expected to phase out entirely. Check the current Pricing Arrangements for applicable TTP rates.

Regional, remote, and very remote loading

Providers delivering supports in regional, remote, or very remote areas can apply additional loadings to reflect the higher costs of service delivery in those areas.

To determine your area's MMM classification, use the Australian Government's Modified Monash Model lookup tool.

Travel and Transport Claiming Rules

Travel claiming is one of the most misunderstood aspects of NDIS pricing. The rules are specific and apply differently depending on the support type.

Provider travel (getting to and from the participant)

For most support types where provider travel is claimable:

• Time — up to 30 minutes of travel time per trip, claimed at the relevant support item hourly rate (not a separate travel rate)
• Kilometres — up to $0.99 per kilometre for up to 150km per return trip
• Documentation — travel claims must be agreed in the service agreement and documented with times and distances

Travel rules and restrictions

• Travel cannot be claimed between participants at the same location (e.g., in a SIL house)
• Travel time is claimed against the participant's plan — it reduces available funding for other supports
• The travel must be directly related to delivering the agreed support
• Multiple workers travelling together can only claim travel once (not once per worker)

Participant transport (transporting the participant)

Transporting participants during community access or activities is different from provider travel. Participant transport is claimed under specific transport line items and the rules vary by support category. Check the relevant section of the Pricing Arrangements for your support type.

Cancellation and No-Show Rates

The NDIS allows providers to charge for short notice cancellations — when a participant cancels with less than the required notice period. This is a critical revenue protection for providers.

Short notice cancellation rules

• Short notice = less than 2 clear business days before the scheduled support
• Providers can charge up to 90% of the agreed price for a short notice cancellation
• For no-shows (participant does not attend and does not notify), the same 90% charge applies
• The cancellation policy must be documented in the service agreement
• Providers must make reasonable efforts to find alternative work for the affected worker before claiming

For a detailed guide to cancellation policies, read our NDIS Provider Cancellation Policy Guide.

Non-Face-to-Face and Reporting Claims

Not all NDIS-funded work is delivered face-to-face with the participant. Many support items allow claims for non-face-to-face activities — work that supports the participant but does not involve direct contact.

Common non-face-to-face activities

• Progress notes and reporting — writing shift notes, progress reports, and handover documentation
• Support plan development — preparing and updating participant support plans
• Team meetings — attending multidisciplinary team meetings about a participant
• Phone calls and coordination — liaising with families, support coordinators, or other providers about the participant's supports
• Report writing — preparing reports for plan reviews, allied health assessments, or other purposes

Rules for non-face-to-face claiming

• Not all line items allow non-face-to-face claims — check the support item attributes in the Support Catalogue
• Non-face-to-face time is claimed at the same hourly rate as face-to-face time (no separate rate)
• The time must be directly related to the participant's supports
• Must be agreed in the service agreement
• Must be documented — what was done, for which participant, and how long it took

Writing NDIS-compliant progress notes is a daily task for every support worker. Our free NDIS Notes Rewriter helps ensure your shift notes meet NDIS documentation standards — saving time and reducing compliance risk.