What are NDIS Therapeutic Supports?

NDIS Therapeutic Supports are services delivered by qualified allied health and therapy professionals that help participants build capacity, manage health conditions, and achieve their NDIS goals. Unlike disability support worker services (which focus on direct personal care and community access), therapeutic supports involve professional assessment, therapeutic intervention, and capacity-building activities.

Under the NDIS Act 2013, therapeutic supports are funded from a participant's Capacity Building budget (under the Improved Daily Living Activities support category) or, in some cases, from the Core Supports budget for assistive technology assessments. Therapeutic supports are not funded from a participant's Core Supports for daily personal care.

The breadth of what falls under "therapeutic supports" in the NDIS is extensive. The category includes services that would be delivered across a participant's lifetime, from early childhood interventions through to end-of-life support planning. What unites them is the requirement for professional qualifications, professional registration where applicable, and a therapeutic — rather than custodial or supervisory — purpose.

Registration Groups for Therapy Providers

Therapy providers may need to register under one or more of the following registration groups depending on the services they deliver:

Registration Group Name Who Typically Registers Audit Type
0128 Early Childhood Supports Providers delivering NDIS Early Childhood Approach services to children 0–9 Certification
0136 Therapeutic Supports OT, physio, speech, psychology, dietetics, music therapy, art therapy, exercise physiology and more Verification
0110 Specialist Behaviour Support Organisations employing approved Behaviour Support Practitioners (BSPs) Certification
0106 Support Coordination Providers offering support coordination alongside therapy (conflict of interest rules apply) Verification

The majority of therapy providers will register under Registration Group 0136 (Therapeutic Supports). This is the broadest therapeutic support category and covers the widest range of allied health disciplines. It requires a Verification audit — the lower-level audit type — rather than a Certification audit, which makes it significantly less burdensome to obtain than SIL or High Intensity registration.

Providers delivering early childhood supports specifically under the NDIS Early Childhood Approach must register under Registration Group 0128, which requires a Certification audit because of the additional quality standards associated with early intervention for children with developmental delay or disability.

Who Delivers Therapeutic Supports?

NDIS therapeutic supports are delivered by qualified allied health professionals and therapy practitioners. The breadth of disciplines that can deliver NDIS therapeutic supports includes:

Providers in each of these disciplines must hold both their relevant professional registration (through their national professional body — AHPRA for many disciplines, peak professional associations for others) AND, if they wish to deliver services to agency-managed NDIS participants, NDIS provider registration under Registration Group 0136.

Verification vs Certification Audit for Therapy Providers

Most therapeutic support providers require a Verification audit rather than a Certification audit. This is a significant practical difference that matters for small therapy businesses and sole traders:

Feature Verification Audit Certification Audit
What is assessed Documents and evidence reviewed by auditor, mostly desk-based Documents, interviews with workers and participants, on-site visits
Typical duration Half day to one day One to three days
Typical cost $800–$2,500 (sole trader to small organisation) $3,000–$15,000+
Standards assessed NDIS Practice Standards Core Module (selected quality indicators only) All relevant Core Module quality indicators plus supplementary modules
Required for Registration Group 0136, 0106, 0117 and other lower-risk registration groups Registration Groups 0104 (High Intensity), 0115 (SIL), 0118 (SDA), 0128 (Early Childhood), 0110 (Behaviour Support)

The Verification audit for therapeutic support providers focuses on a set of core quality indicators drawn from the NDIS Practice Standards Core Module. These include: rights of participants, feedback and complaints management, incident reporting, worker screening, governance and operational management, and the quality of the supports being delivered.

NDIS Practice Standards for Therapeutic Support Providers

Therapeutic support providers registered under Registration Group 0136 must meet the requirements of the NDIS Practice Standards Core Module. The Core Module outcomes most relevant to therapy providers include:

Outcome 1.1: Person-Centred Supports

The provider's therapeutic services are planned and delivered in a person-centred way, responsive to the participant's goals, preferences, and circumstances. For therapy providers, this means maintaining goal-directed therapy plans linked to the participant's NDIS plan goals, and regularly reviewing progress with the participant.

Outcome 1.5: Feedback and Complaints

The provider has a documented and accessible process for receiving and responding to participant feedback and complaints about therapeutic services. This must include a Complaints Policy, a Complaints Register, and evidence that complaints are investigated and resolved in a timely way.

Outcome 2.4: Incident Management

The provider has an Incident Management Policy and procedure, maintains an Incident Register, and reports notifiable incidents to the NDIS Commission within the required timeframes. For therapy providers, incidents might include falls during physiotherapy sessions, adverse reactions during therapy activities, or disclosures of abuse or neglect.

Outcome 2.6: Human Resources

All workers delivering therapeutic supports have been screened (NDIS Worker Screening Check), have relevant qualifications and professional registration (where applicable), and are subject to appropriate supervision and performance management.

Sole Trader Therapists: Specific Considerations

Sole trader therapists — individual allied health professionals operating their own practice — face specific challenges with NDIS registration that are worth addressing directly.

Important for Sole Traders

You can register as a sole trader. NDIS registration is available to sole trader allied health professionals, not just organisations. Registration attaches to the ABN — if you operate as a sole trader with your own ABN, you register that ABN. If you operate as a company, you register the company's ABN. A solo OT or speech pathologist operating as a sole trader can be a registered NDIS provider and access agency-managed participants.

The key consideration for sole trader therapists is whether the compliance burden of NDIS registration is worth it for their practice model. Registration requires maintaining policies, procedures, and records that comply with the NDIS Practice Standards. For a busy sole trader, this is a non-trivial administrative burden.

Many sole trader therapists choose to remain unregistered and work exclusively with self-managed and plan-managed participants. This is a legitimate business model — approximately 30–40% of NDIS participants self-manage or plan-manage their funding. However, it excludes the provider from working with agency-managed participants, who represent a significant portion of the market.

Sole traders who do register should ensure they have at minimum:

What Records Must Therapy Providers Keep?

NDIS therapy providers must maintain records that demonstrate both clinical quality and compliance with the NDIS Practice Standards. The records required fall into two categories:

Clinical Records

Compliance Records

Progress notes for therapy sessions are commonly reviewed by auditors. Notes that simply state "participant attended for therapy session — worked on goals" are inadequate. Notes should capture the specific therapeutic activities, the participant's engagement and response, measurable progress or barriers, and the plan for the next session. The free Notes Rewriter tool can help therapy practitioners write structured, goal-linked progress notes that meet NDIS standards.

Claiming for Therapeutic Supports: Price Guide Limits and Report Requirements

NDIS therapeutic support services must be claimed within the price limits set by the NDIS Pricing Arrangements and Price Limits (the Price Guide). The Price Guide is updated periodically — usually annually — and therapy providers must ensure their rates are within the current limits for the relevant support item.

Key claiming rules for therapy providers include:

Allied Health and NDIS Registration: Specific Requirements

For professions regulated under the Health Practitioner Regulation National Law (often called the National Law), AHPRA registration is a prerequisite for NDIS registration in the relevant therapeutic support role. AHPRA-regulated professions include occupational therapists, physiotherapists, speech pathologists, psychologists, and others.

For therapy disciplines not regulated by AHPRA — such as music therapists, art therapists, and rehabilitation counsellors — professional membership with the relevant peak body is the standard evidence of professional standing. The NDIS Commission does not explicitly require membership in all cases, but it is considered best practice and is often a market expectation.

Providers should be aware that the NDIS Commission conducts regular compliance monitoring of therapeutic support providers, with a particular focus on:

Writing Better NDIS Progress Notes?

The free Notes Rewriter helps therapy practitioners and support workers transform brief session notes into structured, NDIS-compliant progress notes — in seconds. No login required.

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Important: This article provides general guidance about NDIS compliance requirements. It is not legal or professional advice. Requirements may change as the NDIS Commission updates its policies and Practice Standards. Always verify current requirements with the NDIS Quality and Safeguards Commission or a registered NDIS consultant before making compliance decisions.