What are NDIS Therapeutic Supports?
NDIS Therapeutic Supports are services delivered by qualified allied health and therapy professionals that help participants build capacity, manage health conditions, and achieve their NDIS goals. Unlike disability support worker services (which focus on direct personal care and community access), therapeutic supports involve professional assessment, therapeutic intervention, and capacity-building activities.
Under the NDIS Act 2013, therapeutic supports are funded from a participant's Capacity Building budget (under the Improved Daily Living Activities support category) or, in some cases, from the Core Supports budget for assistive technology assessments. Therapeutic supports are not funded from a participant's Core Supports for daily personal care.
The breadth of what falls under "therapeutic supports" in the NDIS is extensive. The category includes services that would be delivered across a participant's lifetime, from early childhood interventions through to end-of-life support planning. What unites them is the requirement for professional qualifications, professional registration where applicable, and a therapeutic — rather than custodial or supervisory — purpose.
Registration Groups for Therapy Providers
Therapy providers may need to register under one or more of the following registration groups depending on the services they deliver:
| Registration Group | Name | Who Typically Registers | Audit Type |
|---|---|---|---|
| 0128 | Early Childhood Supports | Providers delivering NDIS Early Childhood Approach services to children 0–9 | Certification |
| 0136 | Therapeutic Supports | OT, physio, speech, psychology, dietetics, music therapy, art therapy, exercise physiology and more | Verification |
| 0110 | Specialist Behaviour Support | Organisations employing approved Behaviour Support Practitioners (BSPs) | Certification |
| 0106 | Support Coordination | Providers offering support coordination alongside therapy (conflict of interest rules apply) | Verification |
The majority of therapy providers will register under Registration Group 0136 (Therapeutic Supports). This is the broadest therapeutic support category and covers the widest range of allied health disciplines. It requires a Verification audit — the lower-level audit type — rather than a Certification audit, which makes it significantly less burdensome to obtain than SIL or High Intensity registration.
Providers delivering early childhood supports specifically under the NDIS Early Childhood Approach must register under Registration Group 0128, which requires a Certification audit because of the additional quality standards associated with early intervention for children with developmental delay or disability.
Who Delivers Therapeutic Supports?
NDIS therapeutic supports are delivered by qualified allied health professionals and therapy practitioners. The breadth of disciplines that can deliver NDIS therapeutic supports includes:
- Occupational Therapists (OTs) — Functional capacity assessments, assistive technology prescriptions, home modification recommendations, sensory processing interventions, daily living skills development
- Physiotherapists — Physical function assessment and rehabilitation, exercise programs, pain management, postural support
- Speech Pathologists — Communication assessment and intervention, augmentative and alternative communication (AAC), swallowing assessment (dysphagia)
- Psychologists — Mental health intervention, cognitive assessment, adjustment counselling, trauma therapy
- Dietitians — Nutritional assessment and intervention, mealtime management, feeding support
- Music Therapists — Music-based therapeutic intervention for communication, emotional regulation, social participation
- Art Therapists — Art-based therapeutic intervention for mental health, trauma, and wellbeing goals
- Exercise Physiologists — Exercise prescription for chronic conditions, fitness and mobility programs
- Social Workers — Psychosocial assessment, counselling, carer support, complex support coordination
- Rehabilitation Counsellors — Vocational rehabilitation, employment-related assessments and planning
Providers in each of these disciplines must hold both their relevant professional registration (through their national professional body — AHPRA for many disciplines, peak professional associations for others) AND, if they wish to deliver services to agency-managed NDIS participants, NDIS provider registration under Registration Group 0136.
Verification vs Certification Audit for Therapy Providers
Most therapeutic support providers require a Verification audit rather than a Certification audit. This is a significant practical difference that matters for small therapy businesses and sole traders:
| Feature | Verification Audit | Certification Audit |
|---|---|---|
| What is assessed | Documents and evidence reviewed by auditor, mostly desk-based | Documents, interviews with workers and participants, on-site visits |
| Typical duration | Half day to one day | One to three days |
| Typical cost | $800–$2,500 (sole trader to small organisation) | $3,000–$15,000+ |
| Standards assessed | NDIS Practice Standards Core Module (selected quality indicators only) | All relevant Core Module quality indicators plus supplementary modules |
| Required for | Registration Group 0136, 0106, 0117 and other lower-risk registration groups | Registration Groups 0104 (High Intensity), 0115 (SIL), 0118 (SDA), 0128 (Early Childhood), 0110 (Behaviour Support) |
The Verification audit for therapeutic support providers focuses on a set of core quality indicators drawn from the NDIS Practice Standards Core Module. These include: rights of participants, feedback and complaints management, incident reporting, worker screening, governance and operational management, and the quality of the supports being delivered.
NDIS Practice Standards for Therapeutic Support Providers
Therapeutic support providers registered under Registration Group 0136 must meet the requirements of the NDIS Practice Standards Core Module. The Core Module outcomes most relevant to therapy providers include:
Outcome 1.1: Person-Centred Supports
The provider's therapeutic services are planned and delivered in a person-centred way, responsive to the participant's goals, preferences, and circumstances. For therapy providers, this means maintaining goal-directed therapy plans linked to the participant's NDIS plan goals, and regularly reviewing progress with the participant.
Outcome 1.5: Feedback and Complaints
The provider has a documented and accessible process for receiving and responding to participant feedback and complaints about therapeutic services. This must include a Complaints Policy, a Complaints Register, and evidence that complaints are investigated and resolved in a timely way.
Outcome 2.4: Incident Management
The provider has an Incident Management Policy and procedure, maintains an Incident Register, and reports notifiable incidents to the NDIS Commission within the required timeframes. For therapy providers, incidents might include falls during physiotherapy sessions, adverse reactions during therapy activities, or disclosures of abuse or neglect.
Outcome 2.6: Human Resources
All workers delivering therapeutic supports have been screened (NDIS Worker Screening Check), have relevant qualifications and professional registration (where applicable), and are subject to appropriate supervision and performance management.
Sole Trader Therapists: Specific Considerations
Sole trader therapists — individual allied health professionals operating their own practice — face specific challenges with NDIS registration that are worth addressing directly.
You can register as a sole trader. NDIS registration is available to sole trader allied health professionals, not just organisations. Registration attaches to the ABN — if you operate as a sole trader with your own ABN, you register that ABN. If you operate as a company, you register the company's ABN. A solo OT or speech pathologist operating as a sole trader can be a registered NDIS provider and access agency-managed participants.
The key consideration for sole trader therapists is whether the compliance burden of NDIS registration is worth it for their practice model. Registration requires maintaining policies, procedures, and records that comply with the NDIS Practice Standards. For a busy sole trader, this is a non-trivial administrative burden.
Many sole trader therapists choose to remain unregistered and work exclusively with self-managed and plan-managed participants. This is a legitimate business model — approximately 30–40% of NDIS participants self-manage or plan-manage their funding. However, it excludes the provider from working with agency-managed participants, who represent a significant portion of the market.
Sole traders who do register should ensure they have at minimum:
- A written Feedback and Complaints Policy and form
- An Incident Management Policy and incident recording system
- Current NDIS Worker Screening Check
- Professional indemnity and public liability insurance
- A template Service Agreement for NDIS participants
- A Privacy Policy compliant with the Australian Privacy Act 1988
- Current professional registration with the relevant body (AHPRA etc.)
- Continuing Professional Development records
What Records Must Therapy Providers Keep?
NDIS therapy providers must maintain records that demonstrate both clinical quality and compliance with the NDIS Practice Standards. The records required fall into two categories:
Clinical Records
- Assessment reports: Documented assessments using validated tools, linked to NDIS plan goals
- Therapy plans / treatment plans: Documented therapy goals, strategies, and progress measures
- Session notes: Record of each therapy session — what was covered, how the participant responded, progress made, plans for next session
- Progress reports: Written reports to the participant and/or their support coordinator on progress towards goals, typically at plan review time
- Consent records: Documentation of informed consent for assessment and therapy
- Assistive technology prescription records: If the therapist prescribes AT, documentation of the assessment and prescription
Compliance Records
- Service Agreements: Signed service agreement for each participant, including the supports to be delivered, fees, and cancellation policy
- Incident Register: Records of any incidents during therapy delivery
- Complaints Register: Records of any participant complaints or feedback
- Worker Screening records: NDIS Worker Screening Check clearances for all workers
- Professional registration records: Evidence of current AHPRA or other professional registration
Progress notes for therapy sessions are commonly reviewed by auditors. Notes that simply state "participant attended for therapy session — worked on goals" are inadequate. Notes should capture the specific therapeutic activities, the participant's engagement and response, measurable progress or barriers, and the plan for the next session. The free Notes Rewriter tool can help therapy practitioners write structured, goal-linked progress notes that meet NDIS standards.
Claiming for Therapeutic Supports: Price Guide Limits and Report Requirements
NDIS therapeutic support services must be claimed within the price limits set by the NDIS Pricing Arrangements and Price Limits (the Price Guide). The Price Guide is updated periodically — usually annually — and therapy providers must ensure their rates are within the current limits for the relevant support item.
Key claiming rules for therapy providers include:
- Support item codes: Each therapeutic service type has a specific NDIS support item code. Providers must use the correct code when claiming through the NDIS portal or invoicing plan managers.
- Non-face-to-face support: Many therapeutic activities — report writing, travel time, clinical administration — can be claimed under specific non-face-to-face support codes. These are subject to separate price limits and require appropriate documentation.
- Report writing: Assessment reports and NDIS progress reports can be claimed under the relevant reporting support item. The claim must be supported by the actual report.
- Cancellation policy: Providers can claim a short-notice cancellation fee (typically equivalent to 90% of the agreed rate) for late cancellations or no-shows, subject to the terms in the Service Agreement.
- Capital supports: OTs providing assistive technology assessments and home modification recommendations may also engage with capital supports (AT funding), which has additional claiming and documentation requirements.
Allied Health and NDIS Registration: Specific Requirements
For professions regulated under the Health Practitioner Regulation National Law (often called the National Law), AHPRA registration is a prerequisite for NDIS registration in the relevant therapeutic support role. AHPRA-regulated professions include occupational therapists, physiotherapists, speech pathologists, psychologists, and others.
For therapy disciplines not regulated by AHPRA — such as music therapists, art therapists, and rehabilitation counsellors — professional membership with the relevant peak body is the standard evidence of professional standing. The NDIS Commission does not explicitly require membership in all cases, but it is considered best practice and is often a market expectation.
Providers should be aware that the NDIS Commission conducts regular compliance monitoring of therapeutic support providers, with a particular focus on:
- Whether workers delivering therapeutic supports hold the claimed qualifications
- Whether therapy is genuinely goal-directed and linked to the participant's NDIS plan
- Whether service agreements accurately reflect what is being delivered and charged
- Whether the provider is claiming within the NDIS Price Guide limits
Writing Better NDIS Progress Notes?
The free Notes Rewriter helps therapy practitioners and support workers transform brief session notes into structured, NDIS-compliant progress notes — in seconds. No login required.
Try the Notes Rewriter — FreeImportant: This article provides general guidance about NDIS compliance requirements. It is not legal or professional advice. Requirements may change as the NDIS Commission updates its policies and Practice Standards. Always verify current requirements with the NDIS Quality and Safeguards Commission or a registered NDIS consultant before making compliance decisions.